Billing Terms & Conditions

Last Updated: 30 August 2026

Welcome to Romiley Pets Pantry.

These Billing Terms & Conditions explain the terms that apply to payments, billing information, pricing, payment authorisation, and transactions made through RomileyPetsPantry.co.uk.

They should be read together with our Terms of Service, Payment & Billing Policy, Shipping & Delivery Policy, Returns & Refund Policy, and Privacy Policy.

Nothing in these Billing Terms & Conditions is intended to exclude or restrict any statutory rights available to consumers under applicable UK law.

1. About Romiley Pets Pantry

Trading name: Romiley Pets Pantry
Owner: Jessica Ana
Business type: Individual
Business address: 146 Stockport Rd, Romiley, Stockport SK6 3AN, United Kingdom
Telephone: +44 161 373 8160
Email: contact@RomileyPetsPantry.co.uk
Website: RomileyPetsPantry.co.uk

2. Acceptance of These Terms

By placing an order through our website, you agree that the transaction will be subject to the terms and policies made available to you as part of the purchasing process.

Please review the relevant terms carefully before completing checkout.

If you do not agree with the applicable terms, you should not submit an order.

Your statutory consumer rights remain unaffected.

3. Products Displayed on Our Website

Products displayed on our website are generally presented for customers to consider purchasing.

Submitting an order represents an offer by you to purchase the selected products subject to the applicable terms.

Receiving an automatic order acknowledgement does not necessarily mean that we have accepted your order.

Unless otherwise communicated during checkout, a contract will normally be formed when we accept your order, for example when we confirm acceptance or dispatch the products.

Further information about order acceptance is provided in our Terms of Service.

4. Accepted Payment Methods

Depending on availability at checkout, Romiley Pets Pantry may accept the following payment methods:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Klarna

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

The exact payment methods available to you may vary depending on factors such as:

  • Your device

  • Browser

  • Location

  • Order value

  • Payment provider availability

  • Eligibility requirements

  • Technical availability

The payment methods displayed during checkout are the methods available for the relevant transaction.

5. Payment Currency

Unless clearly stated otherwise, prices displayed through our website are in:

British Pounds Sterling (GBP / £)

Payments will normally be processed in GBP.

If your card, bank account, or payment service uses another currency, your payment provider may apply:

  • Currency conversion

  • Exchange-rate adjustments

  • Foreign transaction fees

  • Other charges

Any such charges are determined by your bank, card issuer, or payment provider and are not charged or controlled by Romiley Pets Pantry.

6. Payment Obligation

Before submitting an online order, you will be shown the amount payable for your purchase.

This may include:

  • The price of the products

  • Applicable delivery charges

  • Any applicable discounts

  • Any other charges clearly disclosed before checkout is completed

By selecting the final payment or order-confirmation control at checkout, you acknowledge that submitting the order creates an obligation to pay where the order is accepted.

We aim to make the total payable amount clear before you complete your purchase.

7. Payment Processing

Payments made through our website are processed using third-party payment providers or payment technologies integrated with our checkout system.

These providers may perform activities such as:

  • Payment authorisation

  • Card verification

  • Authentication

  • Fraud monitoring

  • Transaction processing

  • Refund processing

The use of a particular payment service may also be subject to that provider's own terms, conditions, privacy notices, and eligibility requirements.

8. Payment Security

We aim to use appropriate payment-processing services to provide a secure checkout experience.

Payment providers may use security technologies and procedures such as:

  • Encrypted transaction processing

  • Card authentication

  • Fraud-detection systems

  • Security monitoring

  • Additional customer verification

Depending on your payment method, your bank or payment provider may require you to complete an additional authentication step before a transaction can be approved.

9. Card Information

Romiley Pets Pantry does not intentionally store complete payment-card details on its own systems.

Sensitive card information is generally submitted to and processed by the relevant third-party payment provider.

We may receive limited transaction information necessary to operate our business, such as:

  • Transaction status

  • Payment reference

  • Type of payment method

  • Masked or partial payment details

  • Billing information

  • Refund status

  • Fraud-prevention information

Any personal information we receive in connection with payments will be handled in accordance with our Privacy Policy.

10. Klarna Payments

Where Klarna is available at checkout, eligible customers may be able to select a Klarna payment option.

Klarna is an independent third-party payment provider.

Availability of Klarna may depend on factors determined by Klarna, which may include eligibility, transaction value, location, account information, or other criteria.

If you choose Klarna:

  • Your use of the service will also be subject to Klarna's applicable terms and privacy information

  • Klarna may independently determine whether a particular payment option is available to you

  • Any payment schedule or payment arrangement offered by Klarna will be governed by the terms presented by Klarna

  • Romiley Pets Pantry does not control Klarna's independent approval or eligibility decisions

Please review the information presented by Klarna before selecting a Klarna payment option.

11. Payment Authorisation

When an order is submitted, the selected payment method may be authorised, reserved, or charged as part of the checkout process.

Payment must be successfully authorised before an order can normally be fulfilled.

We may delay processing or decline an order where:

  • Payment is declined

  • Payment cannot be authorised

  • Required authentication is not completed

  • Billing information cannot be verified

  • The payment provider identifies a security concern

  • We reasonably suspect fraud or unauthorised activity

If your payment is declined, your bank or payment provider may be able to provide additional information about the reason.

12. Accurate Billing Information

You are responsible for providing complete and accurate billing and payment information.

This may include:

  • Your full name

  • Billing address

  • Postcode

  • Email address

  • Telephone number where requested

  • Other information required by the payment provider

Your billing information should correspond with the information associated with your selected payment method where applicable.

Incorrect or incomplete information may result in:

  • Payment failure

  • Additional verification

  • Delayed order processing

  • Cancellation or rejection of the transaction where appropriate

13. Pricing

We take reasonable steps to ensure that product prices displayed on our website are accurate.

The price applicable to your order will normally be the price displayed when you submit the order, together with applicable delivery charges or other amounts disclosed before purchase.

We may change prices for future orders at any time.

Price changes will not normally alter the price of an order that has already been accepted, except where permitted or required by law.

14. Pricing and Technical Errors

Occasionally, a product may be displayed with an incorrect price because of:

  • Human error

  • Technical malfunction

  • Data-entry error

  • System or software problem

  • Incorrect information supplied by a third party

If an obvious pricing error is discovered before your order is accepted, we may decline the affected order and inform you.

Where an error is identified after an order has been submitted, we will handle the situation fairly and in accordance with applicable law and our Terms of Service.

Where payment has been taken for an order that is subsequently lawfully cancelled, the appropriate amount will be refunded.

15. Optional Charges

We will not intentionally add optional paid extras to an online order without the appropriate customer choice or consent.

Any optional charge that requires customer approval should be clearly presented before the order is submitted.

You should review the checkout summary carefully before completing your purchase.

16. Order Confirmation

Following submission of an order, you may receive an email acknowledging the transaction.

Where required, information relating to the accepted contract will be provided in a form that you can retain, such as an email.

Please review your confirmation carefully.

If you notice an error in your:

  • Order

  • Billing information

  • Delivery details

  • Selected products

please contact us as soon as possible.

17. Fraud Prevention

To protect customers and our business, payments may be reviewed for suspected fraud or unauthorised activity.

Where reasonably necessary, we or our payment provider may:

  • Carry out verification checks

  • Request additional information

  • Temporarily delay transaction processing

  • Refuse a transaction

  • Cancel an order that has not been validly completed or accepted

We will process information used for fraud-prevention purposes in accordance with applicable data protection law.

18. Failed or Declined Payments

If your payment cannot be completed, you should check:

  • That your card or payment information is correct

  • That your billing address is correct

  • That sufficient funds or credit are available

  • Whether your card has expired

  • Whether your bank requires additional authentication

  • Whether your payment provider has placed a restriction on the transaction

If the problem continues, please contact your bank, card issuer, or payment provider.

You may also contact Romiley Pets Pantry if the issue appears to relate specifically to our checkout or your order.

19. Duplicate or Unexpected Charges

If you believe you have been charged incorrectly or more than once for the same order, please contact us.

Provide:

  • Your name

  • Order number

  • Date of the transaction

  • Amount charged

  • Any relevant payment reference

For security reasons, please do not send your complete card number, card security code, banking password, or other sensitive authentication credentials by email.

We will review our transaction records and assist where appropriate.

20. Refunds

Approved refunds will normally be returned to the original payment method where appropriate.

Refund timing can involve two stages:

  1. Processing by Romiley Pets Pantry or the relevant payment processor; and

  2. Additional processing by your bank, card issuer, digital wallet, or other payment service.

The time required for funds to appear in your account may therefore depend on your payment provider.

Refunds are also subject to our Returns & Refund Policy and applicable UK consumer law.

21. Refunds for Klarna Transactions

Where a purchase was made using Klarna, an approved refund will normally be processed through the relevant payment arrangement.

Klarna may then update:

  • Amounts already paid

  • Amounts still due

  • Payment schedules

  • Refund balances

depending on the particular Klarna service used.

Questions about the status of a Klarna payment schedule may need to be addressed directly with Klarna after we have processed the appropriate refund.

22. Delivery Charges and Billing

Applicable shipping charges will be presented before you complete checkout.

Our current general delivery options for eligible UK orders are:

Economy Shipping
Estimated delivery after dispatch: 5–8 business days
Cost: Free

Standard Shipping
Estimated delivery after dispatch: 3–4 business days
Cost: £15 GBP

Further information is available in our Shipping & Delivery Policy.

23. Returns and Billing Adjustments

Where you are entitled to a refund following a return, cancellation, faulty product claim, or another valid reason, the amount refunded will be determined in accordance with:

  • Our Returns & Refund Policy

  • The circumstances of the transaction

  • Your statutory consumer rights

  • Applicable UK law

Nothing in these Billing Terms & Conditions is intended to reduce a refund or other remedy that you are legally entitled to receive.

24. Chargebacks and Payment Disputes

If you believe a transaction is incorrect, please contact us so that we have an opportunity to investigate the issue.

You may also have rights through your bank, card issuer, or payment provider.

Nothing in these Terms prevents you from exercising any legitimate right to dispute a payment through an appropriate payment provider or legal process.

We may provide relevant transaction and order information to a payment provider when reasonably necessary to respond to a payment dispute, subject to applicable privacy and data protection requirements.

25. Changes to Payment Methods

The payment methods available through our website may change over time.

We may add or remove payment services because of:

  • Provider availability

  • Technical changes

  • Security considerations

  • Commercial arrangements

  • Changes to our website

  • Regulatory requirements

The payment methods currently available for a particular transaction will be displayed during checkout.

26. Changes to These Billing Terms

We may update these Billing Terms & Conditions from time to time to reflect changes to:

  • Our payment arrangements

  • Checkout functionality

  • Payment providers

  • Business operations

  • Legal or regulatory requirements

  • Security practices

Updated terms will be published on our website with a revised Last Updated date.

Changes will generally apply to future transactions and future use of the relevant services.

We will not rely on a general right to change these Terms to retrospectively impose new prices, charges, or materially less favourable terms on an order that has already been accepted, except where such a change is legally permitted or required.

27. Relationship With Other Policies

These Billing Terms & Conditions should be read together with our other website policies, including:

  • Terms of Service

  • Payment & Billing Policy

  • Shipping & Delivery Policy

  • Returns & Refund Policy

  • Privacy Policy

  • Cookie Policy

If a payment matter is also governed by mandatory consumer law, those statutory protections will apply regardless of anything stated in our website policies.

28. Your Statutory Rights

Nothing in these Billing Terms & Conditions excludes, restricts, or replaces any statutory consumer rights that cannot lawfully be excluded.

If there is a conflict between these Terms and a mandatory right provided by applicable UK consumer law, the mandatory legal right will prevail.

29. Contact Information

If you have questions about billing, payments, refunds, or a transaction, please contact us:

Romiley Pets Pantry
Owner: Jessica Ana
146 Stockport Rd
Romiley
Stockport SK6 3AN
United Kingdom

Telephone: +44 161 373 8160
Email: contact@RomileyPetsPantry.co.uk
Website: RomileyPetsPantry.co.uk

Opening Hours

Monday to Saturday: 09:00 AM – 05:00 PM
Sunday: 10:30 AM – 02:30 PM