Terms of Sale

Last Updated: 30 August 2026

These Terms of Sale apply to purchases made from Romiley Pets Pantry, including eligible purchases made through RomileyPetsPantry.co.uk.

They explain how orders are placed and accepted, how prices and payments are handled, our delivery obligations, your cancellation and return rights, and the rules that apply if a product is faulty, damaged, incorrect, or otherwise does not meet applicable legal requirements.

Please read these Terms of Sale carefully before placing an order.

These Terms should be read together with our:

  • Terms of Service

  • Shipping & Delivery Policy

  • Returns & Refund Policy

  • Payment & Billing Policy

  • Billing Terms & Conditions

  • Privacy Policy

Nothing in these Terms of Sale is intended to exclude, restrict, or replace any statutory consumer right that cannot lawfully be excluded under UK law.

1. About Romiley Pets Pantry

The seller is:

Trading Name: Romiley Pets Pantry
Proprietor: Jessica Ana
Business Status: Sole Trader / Individual Business
Business Address: 146 Stockport Rd, Romiley, Stockport SK6 3AN, United Kingdom
Telephone: +44 161 373 8160
Email: contact@RomileyPetsPantry.co.uk
Website: RomileyPetsPantry.co.uk

For contracts covered by these Terms, references to “Romiley Pets Pantry,” “we,” “us,” or “our” mean Jessica Ana trading as Romiley Pets Pantry.

References to “you” or “customer” mean the person purchasing or attempting to purchase products from us.

2. Scope of These Terms

These Terms of Sale primarily apply to purchases by individual consumers for personal or household purposes.

Where products are purchased wholly or mainly for business, trade, craft, or professional purposes, different legal rules may apply.

If you wish to place a commercial, wholesale, or unusually large order, please contact us before purchasing so that any applicable arrangements can be confirmed.

3. Product Listings

Products displayed on our website are invitations for customers to submit an order.

Displaying a product does not by itself mean that we are legally required to accept an order for that product.

All products are subject to:

  • Availability

  • Applicable purchasing restrictions

  • Successful payment authorisation

  • Acceptance of your order

Adding a product to your basket does not reserve that product.

4. Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications, quantities, prices, and other information are accurate.

However, minor differences may occasionally occur.

For example:

  • Packaging may differ from website photographs

  • Manufacturers may change packaging or product design

  • Colours may appear differently depending on your screen

  • Product formulations or ingredients may be updated by manufacturers

  • Sizes, weights, or quantities may occasionally be revised

  • Product photographs may contain display items not included with the product

Where a change materially affects the product you ordered, we will handle the matter appropriately and in accordance with applicable consumer law.

5. Pet Food, Treats and Other Pet Products

Certain product information displayed on our website may be supplied by manufacturers, distributors, or other suppliers.

Manufacturers may change information relating to:

  • Ingredients

  • Nutritional content

  • Allergens

  • Feeding instructions

  • Formulations

  • Packaging

  • Warnings

  • Storage requirements

You should always check the physical product packaging before giving a food, treat, supplement, or similar product to your pet.

If your pet has allergies, food sensitivities, a medical condition, or special dietary requirements, please seek appropriate professional veterinary advice where necessary.

Information provided through our website is not intended to replace advice from a qualified veterinary professional.

6. Product Availability

Although we aim to maintain accurate stock information, availability may occasionally change before an order is fulfilled.

If an ordered product becomes unavailable, we may:

  • Contact you about the unavailable item

  • Offer an appropriate alternative where you agree

  • Cancel the affected product

  • Cancel the affected order where necessary

If we cannot supply a product for which payment has already been taken, the appropriate amount will be refunded.

We will not substitute a materially different product without your agreement.

7. How to Place an Order

To place an online order, you will normally need to:

  1. Select the products you wish to purchase

  2. Add them to your basket

  3. Review the contents of your basket

  4. Provide the requested customer and delivery information

  5. Select an available delivery service

  6. Select an available payment method

  7. Review the total price and applicable charges

  8. Submit the order using the checkout process

You are responsible for checking that the information supplied is accurate before submitting your order.

Where possible, our checkout process will allow you to identify and correct errors before completing the purchase.

8. Your Offer to Purchase

Submitting an order constitutes an offer by you to purchase the products listed in the order on the terms presented to you during checkout.

An automated email confirming that we have received your order is generally an order acknowledgement.

An acknowledgement does not necessarily mean that we have accepted your order.

9. When a Contract Is Formed

Unless we expressly tell you otherwise during checkout, a legally binding sales contract will normally be formed when we accept your order.

Acceptance may occur when:

  • We send an express order-acceptance confirmation; or

  • We dispatch the relevant products

depending on the ordering process used.

If an order contains multiple products that are dispatched separately, a separate contract may be formed for each dispatched product where appropriate.

10. When We May Decline an Order

Before an order has been accepted, we may reasonably decline it where necessary.

Examples include where:

  • A product is unavailable

  • Payment cannot be authorised

  • Delivery to the requested location is unavailable

  • We reasonably suspect fraudulent or unauthorised activity

  • An obvious pricing or product-information error has occurred

  • A purchasing restriction applies

  • The quantity requested cannot reasonably be supplied

  • We are legally prohibited from completing the transaction

Where payment has already been collected for an order that we decline or lawfully cancel, the appropriate amount will be refunded.

11. Prices

Unless clearly stated otherwise, all prices are displayed in:

British Pounds Sterling (GBP / £)

The price payable will normally be the price shown when your order is submitted.

Before checkout is completed, we aim to make clear:

  • The product price

  • Applicable delivery charges

  • Any applicable discounts

  • Any other mandatory charges

Where VAT applies, prices and transaction documents will be handled in accordance with applicable UK tax requirements.

12. Pricing Errors

We take reasonable care when displaying prices, but genuine mistakes can occasionally occur.

If we discover an obvious pricing error before accepting your order, we may:

  • Correct the error

  • Inform you of the correct price

  • Give you the opportunity to submit a new order where appropriate

  • Decline the affected order

If a material pricing error is discovered after an order has been submitted, we will handle the matter fairly and in accordance with applicable law.

We will not use this provision to arbitrarily change an agreed price after a valid contract has been formed.

13. Promotions and Discounts

From time to time, we may make promotions, offers, or discount codes available.

Individual promotions may have additional conditions relating to:

  • Eligibility

  • Duration

  • Participating products

  • Minimum order values

  • Maximum discounts

  • Product availability

  • Combining multiple offers

Important conditions will be communicated with the relevant promotion.

We aim to present promotions and price reductions clearly and transparently.

14. Payment Methods

Depending on availability and eligibility during checkout, we may accept:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Klarna

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

Only the payment methods displayed as available during checkout can be selected for the relevant transaction.

15. Payment Processing

Payments are processed using third-party payment services available through our checkout system.

Depending on the payment method, your payment provider may perform:

  • Payment authorisation

  • Security verification

  • Fraud-prevention checks

  • Customer authentication

  • Transaction processing

Romiley Pets Pantry does not intentionally store complete payment-card details on its own systems.

Additional information is available in our Payment & Billing Policy and Billing Terms & Conditions.

16. Klarna

Where Klarna is offered at checkout, availability is subject to Klarna's own eligibility requirements and applicable terms.

Klarna may independently determine whether a payment option is available to you.

Any payment schedule, financing arrangement, or payment obligation associated with a Klarna service is also subject to the information and terms provided by Klarna.

Romiley Pets Pantry does not control Klarna's independent eligibility or approval decisions.

17. Payment Authorisation

Your order may not be processed or dispatched until the required payment has been successfully authorised.

If a payment fails, we may ask you to use another available payment method.

We may also reasonably delay an order while investigating suspected fraud or an unauthorised transaction.

18. Delivery Area

Unless otherwise expressly stated, we currently deliver within the United Kingdom.

International shipping is not currently offered unless specifically made available or agreed.

19. Order Processing

Orders are normally processed within:

1–3 business days after payment confirmation

Business days for processing purposes are Monday to Friday, excluding UK bank and public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next working day.

20. Delivery Options

Our current general delivery options for eligible UK orders are:

Economy Shipping

Estimated transit time after dispatch: 5–8 business days
Cost: Free

Standard Shipping

Estimated transit time after dispatch: 3–4 business days
Cost: £15 GBP

Available delivery options may vary depending on the product, address, parcel size, or other delivery requirements.

The delivery options and applicable charges available for your order will be shown during checkout.

21. Delivery Time

Delivery estimates normally begin when an order is dispatched rather than when it is submitted.

Unless a different delivery period has been agreed, we will deliver goods in accordance with applicable UK consumer law.

Delivery estimates may be affected by circumstances such as:

  • Severe weather

  • Courier disruption

  • Public holidays

  • Seasonal demand

  • Transport disruption

  • Events outside our reasonable control

A delay caused by such circumstances does not remove any statutory delivery right you may have.

22. Risk During Delivery

Where we arrange delivery, goods generally remain at our risk until they come into the physical possession of:

  • You; or

  • Another person identified by you to receive the goods

An exception may apply if you independently arrange your own carrier and that carrier was not offered by us.

Nothing in these Terms transfers delivery risk to you earlier than permitted under applicable consumer law.

23. Incorrect Delivery Information

You are responsible for providing accurate and complete delivery information.

If you discover an error after placing an order, please contact us immediately.

If the order has not yet been dispatched, we will make reasonable efforts to update the address.

Once the parcel has entered the delivery network, an address change may not be possible.

Where an order is returned because incorrect information was supplied by the customer, reasonable additional delivery costs may apply where legally permitted.

24. Lost or Damaged Deliveries

If a parcel sent through delivery arrangements provided by us is lost or damaged before responsibility for the goods passes to you, please contact us.

We may investigate the matter with the delivery provider.

Where appropriate, we will provide a remedy such as:

  • Replacement

  • Refund

  • Another remedy required by law

Your legal rights are against us as the seller where applicable and are not removed simply because a third-party courier was used.

25. Your Right to Cancel an Online Purchase

For most eligible goods purchased online, consumers generally have a statutory right to change their mind.

Where this right applies, you normally have 14 days after receiving the goods to tell us that you wish to cancel.

After notifying us, you generally have a further 14 days to return the goods.

You do not need to give a reason for exercising the statutory cancellation right.

Our separate voluntary 30-day return policy may provide additional flexibility for eligible products.

26. Cancellation Exceptions

The statutory change-of-mind cancellation right does not apply to every type of product.

Depending on the circumstances and applicable law, exceptions may include:

  • Personalised or custom-made products

  • Goods that deteriorate or expire rapidly

  • Certain sealed products that cannot be returned for health or hygiene reasons once unsealed

  • Other categories excluded by applicable consumer legislation

For a pet retailer, this may be relevant to certain opened:

  • Pet foods

  • Treats

  • Hygiene products

  • Grooming or healthcare products

where the relevant legal conditions for an exception are satisfied.

These exceptions do not remove your rights where products are faulty, damaged, incorrectly supplied, or not as described.

27. Returning Goods After Cancellation

If you exercise a statutory cancellation right, you must return the relevant goods within the applicable return period.

For ordinary change-of-mind returns, you will generally be responsible for the direct cost of returning goods where we have informed you of that responsibility as required by law.

Please take reasonable care of products while they are in your possession.

You may inspect goods in a manner similar to how you could reasonably inspect them in a physical shop.

Where legally permitted, a deduction may be made if the value of returned goods has been reduced because of handling beyond what was necessary to establish their nature, characteristics, and functioning.

28. Refunds Following Statutory Cancellation

Where a valid statutory cancellation right is exercised, we will provide the refund required by applicable law.

This will normally include:

  • The price paid for the cancelled goods; and

  • The cost of our least expensive standard delivery option where the law requires the original delivery charge to be refunded

If you selected a more expensive delivery service, such as an upgraded or premium option, we are not normally required to refund the amount above the standard delivery cost.

Refunds will normally be made using the original payment method unless otherwise agreed or legally required.

29. Our Voluntary 30-Day Return Policy

In addition to statutory rights, we currently offer a 30-day voluntary return period for eligible products.

Under this policy, a return should be requested within 30 days of receiving the product.

Products returned under our voluntary change-of-mind policy should generally be:

  • Unused

  • Complete

  • In resaleable condition

  • Returned with original packaging where reasonably possible

  • Accompanied by sufficient proof of purchase

Full conditions and exclusions are explained in our Returns & Refund Policy.

Our voluntary policy does not replace your statutory rights.

30. Faulty, Damaged or Misdescribed Goods

Goods supplied by Romiley Pets Pantry must comply with applicable UK consumer law.

Among other requirements, consumer goods must generally be:

  • Of satisfactory quality

  • Fit for their intended purpose where applicable

  • As described

If a product does not meet the applicable legal requirements, you may have rights to a:

  • Refund

  • Repair

  • Replacement

  • Price reduction

  • Final rejection of the goods

depending on the circumstances and the remedy available under the law.

31. Short-Term Right to Reject Faulty Goods

Under UK consumer law, consumers normally have a 30-day short-term right to reject qualifying faulty goods and request a refund.

The precise period and remedy can depend on the product and circumstances.

For certain goods with a naturally shorter expected life, including some highly perishable products, a shorter period may apply where provided by law.

This statutory right is separate from our voluntary 30-day change-of-mind return policy.

32. Repairs and Replacements

Where the short-term right to reject is no longer available or where you choose another remedy, you may have a right to request a repair or replacement.

The appropriate remedy will depend on factors including:

  • The nature of the fault

  • The product involved

  • Whether repair or replacement is possible

  • Whether the remedy would be disproportionate

  • Applicable statutory requirements

Any statutory repair or replacement will be provided in accordance with consumer law.

33. Sale and Discounted Products

Products purchased during a sale, promotion, clearance event, or at a discounted price retain the same statutory rights regarding faults, quality, fitness for purpose, and description as products purchased at full price.

A promotional or discounted price does not remove statutory consumer protections.

If a product was sold with a specific fault clearly disclosed before purchase, your rights in relation to that disclosed fault may differ.

34. Proof of Purchase

When processing certain return, refund, repair, or replacement requests, we may ask for reasonable proof that the product was purchased from Romiley Pets Pantry.

Suitable proof may include:

  • Order confirmation

  • Receipt

  • Transaction record

  • Bank or payment statement

  • Other reasonable evidence of purchase

35. Product Misuse and Customer Damage

Statutory remedies do not normally apply to faults caused solely by:

  • Accidental damage after responsibility has passed to you

  • Misuse

  • Failure to follow clear product instructions

  • Improper storage

  • Unauthorised alteration

  • Normal wear and tear

This provision does not affect liability for a fault or legal non-conformity that existed when the goods were supplied.

36. Product Safety

Customers should use products in accordance with:

  • Manufacturer instructions

  • Warning labels

  • Storage instructions

  • Age, size, weight, or species recommendations where applicable

If you become aware of a potential safety problem involving a product purchased from us, please stop using the product where appropriate and contact us promptly.

Nothing in this section limits any responsibility imposed on us by product-safety or consumer-protection law.

37. Recalls

If a manufacturer, supplier, regulatory authority, or Romiley Pets Pantry identifies a product-safety issue, a product recall or safety notice may be issued.

Where appropriate, we may contact affected customers using available order information.

Customers should follow any instructions provided in an official recall or safety notice.

A recall does not reduce any statutory remedy available to you.

38. Liability

We do not exclude or restrict liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability that cannot legally be excluded, including liability where applicable for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory consumer rights

  • Goods that are not legally ours to sell

  • Other liability that cannot lawfully be excluded

Where we breach a contract with a consumer, our responsibility will be determined in accordance with applicable law.

39. Events Outside Our Reasonable Control

We may occasionally be delayed by events outside our reasonable control, such as:

  • Severe weather

  • Major courier disruption

  • Natural disasters

  • Major transport disruption

  • Widespread network or telecommunications failure

  • Government restrictions

  • Other comparable events

We will take reasonable steps to minimise disruption where possible.

This section does not remove any statutory right to cancel, receive a refund, or obtain another remedy where applicable.

40. Personal Information

Personal information collected in connection with an order will be handled in accordance with our Privacy Policy.

This may include information required to:

  • Process orders

  • Take payments

  • Arrange delivery

  • Provide refunds

  • Prevent fraud

  • Respond to customer enquiries

  • Meet legal and accounting obligations

41. Changes to These Terms

We may update these Terms of Sale from time to time.

Changes may be made to reflect:

  • Changes to our business

  • Changes to our ordering process

  • New payment or delivery arrangements

  • Changes to applicable law

  • Updated regulatory requirements

The Terms that apply to an order will generally be those made available when that order is placed and accepted.

We will not rely on later changes to retrospectively impose materially less favourable terms on an existing accepted order unless such a change is required or permitted by law.

42. If Part of These Terms Is Unenforceable

If a court or other competent authority determines that part of these Terms is unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

43. No Waiver of Rights

If either party does not immediately exercise a contractual right, that does not necessarily mean the right has been waived.

Nothing in this provision restricts a consumer's statutory rights.

44. Governing Law and Jurisdiction

These Terms of Sale and contracts entered into under them are governed by the laws of England and Wales, subject to mandatory consumer protections.

If you live in England or Wales, disputes may generally be brought before the courts of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, nothing in these Terms is intended to remove any mandatory right you may have to bring proceedings in the courts applicable where you live.

45. Complaints

If you are dissatisfied with a product, order, delivery, payment, refund, or other aspect of a purchase, please contact us so that we can investigate.

Please provide, where applicable:

  • Your name

  • Order number

  • Description of the issue

  • Details of the affected product

  • Photographs where useful

We will aim to review complaints reasonably and fairly.

46. Contact Us

For questions about these Terms of Sale or a purchase from Romiley Pets Pantry, please contact:

Romiley Pets Pantry
Owner: Jessica Ana
146 Stockport Rd
Romiley
Stockport SK6 3AN
United Kingdom

Telephone: +44 161 373 8160
Email: contact@RomileyPetsPantry.co.uk
Website: RomileyPetsPantry.co.uk

Opening Hours

Monday to Saturday: 09:00 AM – 05:00 PM
Sunday: 10:30 AM – 02:30 PM