Privacy policy

Last Updated: 30 August 2026

At Romiley Pets Pantry, we respect your privacy and are committed to handling your personal information responsibly and securely.

This Privacy Policy explains what personal information we may collect when you visit RomileyPetsPantry.co.uk, place an order, communicate with us, or otherwise use our services. It also explains why we use your information, how it may be shared, how long we keep it, and the rights available to you.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable UK data protection and privacy legislation, as amended from time to time.

1. Who We Are

Romiley Pets Pantry is operated as an individual business by:

Owner: Jessica Ana
Trading name: Romiley Pets Pantry
Business address: 146 Stockport Rd, Romiley, Stockport SK6 3AN, United Kingdom
Telephone: +44 161 373 8160
Email: contact@RomileyPetsPantry.co.uk
Website: RomileyPetsPantry.co.uk

For the purposes of applicable data protection law, Jessica Ana, trading as Romiley Pets Pantry, is responsible for the personal information described in this Privacy Policy.

2. Personal Information We May Collect

The information we collect depends on how you interact with our website and services.

Information You Provide to Us

When you make a purchase, submit an enquiry, create an account where available, or contact us, we may collect information such as:

  • Your full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery or shipping address

  • Order and transaction details

  • Products you purchase

  • Account information, where customer accounts are available

  • Messages, enquiries, feedback, or other communications you send to us

  • Marketing preferences where applicable

Payment details are generally handled securely by the payment provider used to process your transaction. We may receive information confirming the status of a payment but do not necessarily receive or store your complete card or banking details.

Information Collected Automatically

When you access our website, certain technical information may be collected automatically, depending on the technologies and services used on the website.

This may include:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type and operating system

  • Pages viewed on our website

  • Date and time of visits

  • Time spent on particular pages

  • Referring websites or links

  • General website interaction information

  • Cookie and similar technology information

We may use this information to operate the website, understand how visitors use it, identify technical problems, maintain security, and improve the customer experience.

3. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and managing customer orders

  • Arranging delivery or collection of purchases

  • Processing payments and refunds

  • Providing customer service

  • Responding to enquiries and requests

  • Sending information relating to an order or transaction

  • Maintaining appropriate business and transaction records

  • Improving our products, services, and website

  • Detecting and preventing fraudulent or suspicious activity

  • Protecting the security of our website and business

  • Complying with accounting, tax, regulatory, and other legal requirements

  • Establishing, exercising, or defending legal claims

  • Sending marketing communications where permitted by law and where appropriate

We do not use personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.

4. Our Lawful Bases for Using Personal Information

We only process personal information when we have an appropriate lawful basis.

Depending on the circumstances, this may include:

Contract

We may process your personal information when it is necessary to enter into or perform a contract with you, such as processing an order, taking payment, or arranging delivery.

Legal Obligations

Certain information may need to be processed or retained so that we can comply with legal obligations, including financial, accounting, tax, or regulatory requirements.

Legitimate Interests

We may process information where doing so is reasonably necessary for the legitimate interests of Romiley Pets Pantry or another party, provided those interests are not overridden by your applicable data protection rights.

Examples may include improving our services, maintaining website security, preventing fraud, and managing our business.

Consent

Where the law requires your consent, we will ask for it before processing your information for the relevant purpose.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before your consent was withdrawn.

5. Marketing Communications

Where applicable and permitted by law, we may send you information about products, offers, store news, or other updates that may be relevant to you.

You can ask us to stop sending marketing communications at any time by:

Stopping marketing communications will not prevent us from contacting you when necessary about an existing order, payment, delivery, customer-service request, or other non-marketing matter.

6. How We Share Personal Information

We may provide personal information to carefully selected third parties when this is reasonably necessary to operate our business or provide our services.

These may include:

  • Payment processing providers

  • Delivery and courier companies

  • Website hosting providers

  • E-commerce service providers

  • IT and technical support providers

  • Analytics and website-performance providers

  • Professional advisers, such as accountants or legal advisers

  • Government authorities, regulators, law-enforcement bodies, or courts when disclosure is legally required

Third-party service providers are expected to protect personal information and process it appropriately in accordance with their legal and contractual responsibilities.

We do not sell or rent your personal information to third parties.

7. International Transfers of Personal Information

Some of the technology, hosting, payment, analytics, or other service providers that support our business may process or store information outside the United Kingdom.

Where personal information is transferred internationally and UK data protection rules relating to restricted transfers apply, we take appropriate steps to ensure the information receives an appropriate level of protection.

Depending on the circumstances, this may include relying on UK adequacy regulations, approved contractual safeguards, or another lawful transfer mechanism permitted under applicable data protection law.

8. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

The length of time information is retained may depend on:

  • The reason it was collected

  • The duration of our relationship with you

  • Legal, accounting, or tax requirements

  • The need to maintain transaction records

  • Fraud prevention and security requirements

  • The need to resolve complaints or disputes

  • The establishment, exercise, or defence of legal claims

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it as appropriate.

9. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights concerning the personal information we hold about you.

These may include the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of how your information is processed in certain circumstances

  • Object to certain types of processing

  • Object to the use of your personal information for direct marketing

  • Request transfer of certain information to you or another organisation where the right to data portability applies

  • Withdraw consent where our processing relies on your consent

Some of these rights are subject to conditions, limitations, and exceptions under applicable law.

To exercise a data protection right, please contact:

Email: contact@RomileyPetsPantry.co.uk
Telephone: +44 161 373 8160
Address: Romiley Pets Pantry, 146 Stockport Rd, Romiley, Stockport SK6 3AN, United Kingdom

We may need to verify your identity before completing certain requests in order to protect your information from unauthorised disclosure.

You also have the right to raise concerns about the handling of your personal information with the Information Commissioner's Office (ICO), the UK's data protection regulator.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage, improve performance, and support other permitted purposes.

Some cookies may be necessary for the website to function correctly.

Where consent is required by applicable law for non-essential cookies, we will provide an appropriate way for you to make or manage your choices.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

Additional information may be provided in a separate Cookie Policy or cookie-management tool where applicable.

11. Security of Your Information

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Unauthorised alteration

  • Disclosure

  • Destruction

Online payments are processed through appropriate third-party payment providers and their secure payment systems.

Although we take reasonable precautions, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

12. Children's Privacy

Our website and services are not specifically intended for children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be legally required without obtaining the appropriate permission.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Romiley Pets Pantry is not responsible for the privacy practices, security, or content of independent third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

14. Changes to This Privacy Policy

We may revise this Privacy Policy occasionally to reflect changes to our business, website, services, legal requirements, or privacy practices.

When we make changes, the revised version will be published on our website and the Last Updated date at the top of this policy will be amended.

We encourage visitors to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or your data protection rights, please contact us:

Romiley Pets Pantry
Owner: Jessica Ana
146 Stockport Rd
Romiley
Stockport SK6 3AN
United Kingdom

Telephone: +44 161 373 8160
Email: contact@RomileyPetsPantry.co.uk
Website: RomileyPetsPantry.co.uk