Terms of service

Last Updated: 30 August 2026

Welcome to Romiley Pets Pantry.

These Terms of Service explain the rules that apply when you visit RomileyPetsPantry.co.uk, use our website, or purchase products from us.

Please read these Terms carefully before placing an order. By submitting an order through our website, you agree that your purchase will be subject to these Terms together with any other policies referred to here, including our Shipping & Delivery Policy, Returns & Refund Policy, and Privacy Policy.

Nothing in these Terms is intended to limit or exclude any rights that you have under applicable UK consumer law.

1. About Romiley Pets Pantry

Trading name: Romiley Pets Pantry
Owner: Jessica Ana
Business type: Individual
Business address: 146 Stockport Rd, Romiley, Stockport SK6 3AN, United Kingdom
Telephone: +44 161 373 8160
Email: contact@RomileyPetsPantry.co.uk
Website: RomileyPetsPantry.co.uk

2. Using Our Website

You may use our website for personal and lawful purposes.

When using the website, you must not:

  • Break any applicable law or regulation

  • Use the website for fraudulent or unlawful purposes

  • Attempt to gain unauthorised access to the website, servers, systems, or customer information

  • Introduce viruses, malware, malicious code, or other harmful technology

  • Interfere with the proper functioning, performance, or security of the website

  • Attempt to bypass website security measures

  • Use automated systems to access or extract information from the website in a way that places an unreasonable burden on our systems

  • Misuse our website or services in a way that could harm Romiley Pets Pantry, our customers, or third parties

We may take reasonable steps to suspend or restrict access to the website where necessary to protect our business, customers, systems, or legal rights.

3. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical problems

  • Security updates

  • Hosting or network failures

  • Software updates

  • Events outside our reasonable control

Where reasonably possible, we will work to restore normal service promptly.

We may also update, modify, suspend, or discontinue particular website features where reasonably necessary.

4. Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications, prices, and availability information displayed on our website are accurate.

However, minor differences may occasionally occur.

For example:

  • Product colours may appear differently depending on your screen or device

  • Packaging may be updated by a manufacturer

  • Manufacturers may occasionally change product designs, formulations, sizes, ingredients, or specifications

  • Product photographs may include items used for display purposes that are not included with the product

  • Minor differences between website images and the delivered product may occur

Product images are provided to help illustrate the products being sold.

If a significant product detail changes after you place an order and before we dispatch it, we will take reasonable steps to deal with the matter appropriately.

5. Pet Food, Treats and Product Information

Where we sell pet food, treats, supplements, grooming products, hygiene products, or similar items, information displayed on our website may be based partly on information supplied by the manufacturer or distributor.

Manufacturers may occasionally change ingredients, nutritional information, formulations, feeding guidance, packaging, or warnings.

For this reason, you should always check the information printed on the product packaging before giving or using a product with your pet.

If your pet has:

  • A diagnosed medical condition

  • Food allergies or sensitivities

  • Special dietary requirements

  • A history of adverse reactions

  • Other health-related requirements

you should seek appropriate professional veterinary advice where necessary before introducing a new product.

Information provided on our website about pet products is general product information and is not intended to replace advice from a qualified veterinary professional.

6. Product Availability

All products are subject to availability.

Adding a product to your shopping basket does not reserve that product.

Although we aim to keep stock information accurate, a product may occasionally become unavailable after an order has been submitted.

If we are unable to supply an ordered product, we will inform you and, where payment has already been taken for that product, issue the appropriate refund.

7. Prices

Unless clearly stated otherwise, prices displayed on our website are shown in British Pounds Sterling (GBP).

The price payable for an order will normally be the price displayed when you submit your order, together with any applicable delivery charges or other charges clearly disclosed before checkout is completed.

We may change prices for future purchases at any time.

A price change will not normally affect an order that we have already accepted, except where required or permitted by law.

8. Pricing and Website Errors

We make reasonable efforts to ensure that prices and other information displayed on our website are correct.

Occasionally, an obvious pricing, description, technical, or availability error may occur.

If we identify an error before accepting your order, we may decline the affected order and notify you.

If we discover a significant error after an order has been submitted, we will handle the matter fairly and in accordance with applicable law.

Where appropriate, we may contact you to explain the error and give you available options rather than automatically supplying a product on incorrect terms.

Any payment that is due to be returned following cancellation of an order will be refunded using an appropriate method.

9. Payment

Payment must be made using one of the payment methods made available during checkout.

Depending on the services available on our website, payment may be processed by an independent third-party payment provider.

You are responsible for ensuring that:

  • The payment information you provide is accurate

  • You are authorised to use the selected payment method

  • Sufficient funds or credit are available to complete the transaction

Payment processing may also be subject to the terms and privacy practices of the relevant payment provider.

We may delay dispatch while a payment is being verified or where reasonably necessary to investigate suspected fraud or an unauthorised transaction.

10. Placing an Order

When you submit an order through our website, you are offering to purchase the products shown in your order.

After your order is submitted, you may receive an automatic email acknowledging that we have received it.

An order acknowledgement does not necessarily mean that your order has been accepted.

Unless we tell you otherwise during checkout, the contract between you and Romiley Pets Pantry is normally formed when we accept your order, for example when we send confirmation that the order has been accepted or dispatched.

We recommend checking your order confirmation carefully and contacting us promptly if you notice an error.

11. When We May Decline an Order

We may reasonably decline an order before it has been accepted.

Examples of circumstances in which this may happen include:

  • A product is unavailable

  • Payment cannot be authorised

  • We reasonably suspect fraud or unauthorised payment activity

  • Delivery to the requested address is unavailable

  • An applicable purchasing restriction has not been met

  • There is an obvious pricing or product-information error

  • The quantity requested is not reasonably available

  • We are unable to fulfil the order for another legitimate reason

If we decline an order after payment has already been collected, we will refund the appropriate amount.

We will not exercise these rights in a way that unlawfully discriminates against customers or removes rights provided by consumer law.

12. Order Quantity Restrictions

We may apply reasonable quantity limits to certain products.

This may be necessary because of:

  • Limited stock

  • Promotional restrictions

  • Supply shortages

  • Fraud prevention

  • Products intended primarily for normal household or personal use

Where possible, relevant limits will be displayed before or during the ordering process.

13. Shipping and Delivery

Our delivery methods, charges, processing periods, and estimated delivery times are explained in our Shipping & Delivery Policy.

Our current general processing time is normally:

1–3 business days

Available delivery services currently include:

Economy Shipping
Estimated delivery after dispatch: 5–8 business days
Cost: Free

Standard Shipping
Estimated delivery after dispatch: 3–4 business days
Cost: £15 GBP

Delivery estimates may be affected by circumstances outside our reasonable control.

Nothing in these Terms or our Shipping & Delivery Policy limits any statutory rights you may have in relation to delayed or undelivered goods.

14. Responsibility for Goods During Delivery

Where we arrange delivery to you, responsibility for the risk of accidental loss or damage will pass in accordance with applicable UK consumer law.

In general, goods remain at our risk until they come into the physical possession of you or a person identified by you to receive them.

Different rules may apply if you independently arrange a carrier that was not offered by us.

Further information can be found in our Shipping & Delivery Policy.

15. Returns, Cancellations and Refunds

Returns, cancellations, exchanges, and refunds are governed by our Returns & Refund Policy and applicable UK consumer law.

In addition to applicable statutory rights, Romiley Pets Pantry currently offers a voluntary 30-day return period for eligible products, subject to the conditions described in our Returns & Refund Policy.

Certain goods may be excluded from change-of-mind returns where permitted by law, including in appropriate circumstances:

  • Personalised or customised products

  • Products that deteriorate or expire rapidly

  • Certain sealed hygiene or health-protection products once opened

  • Other products for which a statutory exception applies

These exclusions do not remove any rights you may have if goods are faulty, damaged, incorrectly supplied, or not as described.

16. Your Statutory Consumer Rights

Nothing in these Terms affects your statutory rights.

Goods supplied to consumers must meet the standards required by applicable UK consumer law, including requirements relating to:

  • Satisfactory quality

  • Fitness for purpose where applicable

  • Conformity with their description

If a product does not meet the applicable legal requirements, you may be entitled to remedies under consumer law.

Our contractual policies, including our voluntary returns policy, operate in addition to those rights and are not intended to replace them.

17. Promotions and Discount Codes

From time to time, we may offer promotions, special prices, or discount codes.

Unless stated otherwise:

  • Promotions may be available for a limited period

  • Eligibility requirements may apply

  • Certain products may be excluded

  • A discount code may not be combined with another offer

  • Promotions are subject to product availability

Any important conditions applying to a particular promotion will be communicated with the offer.

We may withdraw or correct a promotion where reasonably necessary, but we will not use promotional terms to remove rights that a customer already has under an accepted contract or applicable law.

18. Intellectual Property

Unless otherwise indicated, the content made available through the Romiley Pets Pantry website—including our original text, branding, graphics, logos, website layout, and other original materials—is owned by or licensed to Romiley Pets Pantry and may be protected by copyright, trade mark, and other intellectual property laws.

Third-party product photographs, trade marks, manufacturer names, and other third-party materials remain the property of their respective owners.

You may access and use our website for normal personal shopping and informational purposes.

You must not, without appropriate permission:

  • Reproduce substantial portions of our protected website content

  • Republish our original content for commercial purposes

  • Claim our branding or original materials as your own

  • Modify or distribute protected material in a way that infringes intellectual property rights

Nothing in these Terms transfers ownership of our intellectual property to you.

19. Third-Party Websites and Services

Our website may contain links to websites, payment services, delivery services, or other resources operated by third parties.

Those third parties are responsible for their own websites, content, services, privacy practices, and terms.

The inclusion of a third-party link does not necessarily mean that we control or endorse everything available through that third party.

We recommend reviewing the relevant third party's terms and privacy information before using its services or providing personal information.

20. Our Responsibility to Consumers

We do not exclude or restrict liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or restricted, including liability for death or personal injury caused by negligence and liability for fraud or fraudulent misrepresentation.

If we fail to comply with these Terms, we are responsible for loss or damage that is a reasonably foreseeable consequence of our breach of contract or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where the law provides otherwise.

Nothing in this section affects your statutory rights or any remedy that cannot legally be restricted.

21. Personal and Business Use

Our website is primarily intended for customers purchasing products for personal or household use.

If you purchase products wholly or mainly for commercial, trade, or professional purposes, different legal rules may apply to that transaction.

If you wish to make a commercial or unusually large purchase, please contact us before placing the order so that we can confirm availability and any applicable arrangements.

22. Events Outside Our Reasonable Control

Sometimes we may be prevented or delayed from performing an obligation because of circumstances that we could not reasonably prevent or control.

These may include events such as:

  • Severe weather

  • Natural disasters

  • Major transport disruption

  • Widespread telecommunications or internet failure

  • Courier network disruption

  • Government restrictions

  • Other comparable events outside our reasonable control

We will take reasonable steps to minimise the effect of such events and resume performance where possible.

This section does not remove any cancellation, refund, delivery, or other statutory right you may have.

23. Personal Information

Information about how we collect, use, store, and protect personal information is provided in our Privacy Policy.

Where cookies or similar technologies are used, further information may also be provided through our cookie settings or a separate Cookie Policy.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our website or services

  • Our business operations

  • Payment or delivery arrangements

  • Applicable laws or regulations

  • Security requirements

  • Other legitimate business needs

Updated Terms will be published on this page with a revised Last Updated date.

Changes will generally apply to future use of the website and future orders.

The terms applying to an order that has already been accepted will not normally be changed retrospectively unless the change is required by law or is otherwise legally permitted.

25. If Part of These Terms Is Invalid

If a court or other competent authority determines that a particular provision of these Terms is unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

26. No Waiver

If we do not immediately enforce a right available to us under these Terms, that does not necessarily mean that we have waived that right.

Similarly, nothing in these Terms prevents you from exercising rights available to you under applicable law.

27. Governing Law and Courts

These Terms and contracts between you and Romiley Pets Pantry are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer living in England or Wales, legal proceedings may generally be brought in the courts of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, nothing in these Terms is intended to remove any mandatory right you may have to bring proceedings in the courts where you live.

Nothing in this section is intended to restrict any jurisdictional protection that cannot legally be excluded by agreement.

28. Contact Us

If you have questions about these Terms, an order, or our website, please contact us:

Romiley Pets Pantry
Owner: Jessica Ana
146 Stockport Rd
Romiley
Stockport SK6 3AN
United Kingdom

Telephone: +44 161 373 8160
Email: contact@RomileyPetsPantry.co.uk
Website: RomileyPetsPantry.co.uk

Opening Hours

Monday to Saturday: 09:00 AM – 05:00 PM
Sunday: 10:30 AM – 02:30 PM