Payment & Billing Policy

Last Updated: 30 August 2026

At Romiley Pets Pantry, we aim to provide customers with a secure, simple, and convenient checkout experience.

This Payment & Billing Policy explains the payment methods that may be available when purchasing products through RomileyPetsPantry.co.uk, together with important information about payment processing, pricing, billing details, and transaction security.

1. Accepted Payment Methods

Depending on availability at checkout, we may accept the following payment methods:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

The payment options shown to you may vary depending on your device, browser, location, payment provider, or the services currently enabled on our website.

Only payment methods displayed as available during checkout can be used to complete an online purchase.

2. Payment Currency

Unless clearly stated otherwise, all prices and payments on our website are displayed and processed in:

British Pounds Sterling (GBP / £)

If your payment account or card uses another currency, your bank or payment provider may apply its own currency conversion rate or additional fees.

Any currency conversion fees charged by your bank, card issuer, or payment provider are outside the control of Romiley Pets Pantry.

3. Secure Payment Processing

Online payments are processed using third-party payment providers and payment technologies available through our checkout system.

Payment providers may use security measures such as encryption, authentication, fraud monitoring, or additional verification procedures to protect transactions.

Where applicable, you may be asked by your bank or payment provider to complete an additional verification step before your payment is approved.

4. Card and Payment Information

Romiley Pets Pantry does not intentionally store your complete payment card details on its own systems.

Sensitive payment information is generally submitted directly to the payment provider responsible for processing the transaction.

We may receive limited information relating to your payment, such as:

  • Payment status

  • Transaction reference

  • Payment method type

  • Partial or masked payment information

  • Billing information

  • Fraud or verification results

This information may be used to process orders, issue refunds, investigate payment problems, prevent fraud, and maintain appropriate transaction records.

5. Payment Authorisation

When you place an order, your selected payment method may be authorised or charged as part of the checkout process.

Your order may not be processed or dispatched if:

  • Payment is declined

  • Payment authorisation fails

  • Required verification is not completed

  • The payment provider identifies a security issue

  • We reasonably believe the transaction may be fraudulent or unauthorised

If your payment is unsuccessful, you may need to contact your bank, card issuer, or payment provider for further information.

6. Billing Information

You are responsible for providing accurate and complete billing information when placing an order.

This may include:

  • Your name

  • Billing address

  • Postcode

  • Contact information

  • Other information requested by the payment provider

Providing incorrect information may result in a payment being declined, delayed, or subject to additional verification.

7. Pricing

We take reasonable care to ensure that prices displayed on our website are accurate.

The amount payable for your order will normally include:

  • The price of the products selected

  • Any applicable delivery charge

  • Any other charge clearly disclosed before you confirm your order

All relevant charges will be shown during checkout before you submit your purchase.

If we identify an obvious pricing or technical error, the matter will be handled in accordance with our Terms of Service and applicable UK consumer law.

8. Payment Provider Terms

Some payment options, including digital wallets and accelerated checkout services, are provided by independent third parties.

Your use of those services may also be subject to the provider's own:

  • Terms and conditions

  • Privacy policy

  • Security procedures

  • Eligibility requirements

Romiley Pets Pantry is not responsible for fees, account restrictions, exchange-rate charges, or other terms independently imposed by your payment provider.

9. Fraud Prevention and Verification

To help protect our customers and business, transactions may be subject to security and fraud-prevention checks.

In some circumstances, we may:

  • Request additional information

  • Delay processing while a transaction is reviewed

  • Ask you to confirm certain order details

  • Decline an order where we reasonably suspect fraudulent or unauthorised activity

Any personal information used for fraud-prevention purposes will be handled in accordance with our Privacy Policy and applicable data protection law.

10. Refunds

Where a refund is approved, it will normally be sent back using the original payment method used for the purchase, unless another method is required or permitted.

After we process a refund, your bank or payment provider may require additional time before the funds appear in your account.

For more information about refunds, please see our Returns & Refund Policy.

11. Payment Problems

If you experience difficulty completing a payment, you should first check:

  • That your payment details are correct

  • That your billing address matches the information held by your payment provider

  • That sufficient funds or credit are available

  • Whether your bank has requested additional verification

If the issue continues, you may need to contact your bank, card issuer, or payment provider.

You can also contact Romiley Pets Pantry if you believe there is a problem relating specifically to your order.

12. Changes to Payment Methods

We may add, remove, or change the payment methods available on our website from time to time.

The payment methods currently available to you will be displayed during checkout.

Updating our available payment options will not affect payments already successfully completed for accepted orders.

13. Contact Us

If you have a question about a payment, billing issue, refund, or transaction relating to an order, please contact us:

Romiley Pets Pantry
Owner: Jessica Ana
146 Stockport Rd
Romiley
Stockport SK6 3AN
United Kingdom

Telephone: +44 161 373 8160
Email: contact@RomileyPetsPantry.co.uk
Website: RomileyPetsPantry.co.uk

Opening Hours

Monday to Saturday: 09:00 AM – 05:00 PM
Sunday: 10:30 AM – 02:30 PM