Legal notice

Last Updated: 30 August 2026

This Legal Notice provides important information about the ownership, operation, and use of RomileyPetsPantry.co.uk.

Please read this notice together with our Terms of Service and other website policies, which contain additional information about purchases, payments, delivery, returns, privacy, cookies, and intellectual property.

1. Website Operator

This website is operated by:

Trading Name: Romiley Pets Pantry
Proprietor: Jessica Ana
Business Status: Sole Trader / Individual Business
Business Address: 146 Stockport Rd, Romiley, Stockport SK6 3AN, United Kingdom
Telephone: +44 161 373 8160
Email: contact@RomileyPetsPantry.co.uk
Website: RomileyPetsPantry.co.uk

Romiley Pets Pantry is the trading name used by Jessica Ana for the operation of this business.

The business is operated as a sole trader and is not represented on this website as a limited company.

2. Business Contact Address

The address at which Romiley Pets Pantry can be contacted in connection with the business is:

Romiley Pets Pantry
Jessica Ana
146 Stockport Rd
Romiley
Stockport SK6 3AN
United Kingdom

This address may also be used for written business correspondence and legal communications relating to the business, subject to any specific instructions provided in our other policies.

3. Contact Information

For general enquiries, customer-service matters, orders, returns, payments, or website-related questions, please contact us using:

Telephone: +44 161 373 8160
Email: contact@RomileyPetsPantry.co.uk

Our normal opening hours are:

Monday to Saturday: 09:00 AM – 05:00 PM
Sunday: 10:30 AM – 02:30 PM

Messages received outside normal opening hours may be reviewed during the next appropriate opening period.

4. Purpose of This Website

RomileyPetsPantry.co.uk is operated as an online retail website associated with Romiley Pets Pantry.

The website may provide:

Information about our business
Pet-related products available for purchase
Product descriptions and photographs
Pricing and availability information
Online ordering and checkout functionality
Delivery information
Returns and refund information
Customer support information
Other content connected with our products and services

Use of the website is subject to this Legal Notice, our Terms of Service, and any additional policies applicable to the relevant service or transaction.

5. Online Orders and Contracts

Displaying products on our website does not necessarily mean that every displayed product is immediately available or that every submitted order will automatically be accepted.

Product listings are generally provided so that customers can select products and submit an order.

When you submit an order, you are making an offer to purchase the selected products on the terms presented during the ordering process.

An automated acknowledgement confirming that we have received an order does not necessarily constitute acceptance of that order.

A contract will normally be formed in accordance with the acceptance process described in our Terms of Service, for example when we confirm acceptance or dispatch the relevant products.

6. Pricing and Payment Information

Unless clearly stated otherwise, prices displayed through our website are expressed in:

British Pounds Sterling (GBP / £)

Available payment methods are displayed during checkout.

Depending on availability and eligibility, payment options may include:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Klarna
Maestro
Mastercard
Shop Pay
UnionPay
Visa

Additional information about payment processing, billing information, refunds, and transaction security is available in our:

Payment & Billing Policy
Billing Terms & Conditions

7. VAT Information

Where VAT applies, prices, invoices, and transaction information will be handled in accordance with applicable UK tax requirements.

If Romiley Pets Pantry is required to display a VAT registration number, that information will be provided on the website, invoices, or other relevant business documentation as required by law.

Nothing in this Legal Notice should be interpreted as stating that the business is VAT-registered unless a valid VAT registration number is expressly displayed.

8. Product Information

We take reasonable care to provide accurate product information.

However, product information may occasionally be updated or changed.

For example, manufacturers or suppliers may change:

Packaging
Product appearance
Ingredients
Formulations
Nutritional information
Sizes or quantities
Feeding guidance
Product specifications
Warnings or instructions

Customers should always review the information provided on the physical product packaging before use.

Where there is a material discrepancy or problem with a product supplied to you, your statutory rights remain unaffected.

9. Pet Health and Veterinary Information

Information available through our website concerning pet foods, treats, supplements, grooming products, hygiene products, or other pet-related products is provided for general product and informational purposes.

It is not intended to constitute veterinary diagnosis, treatment, or professional veterinary advice.

If your pet:

Has a medical condition
Has an allergy or food sensitivity
Requires a specialist diet
Is taking medication
Has experienced an adverse reaction
Has other health-related requirements

you should seek advice from an appropriately qualified veterinary professional where necessary before using or introducing a new product.

10. Accuracy of Website Information

We aim to keep information on our website accurate and reasonably current.

However, occasional:

Typographical errors
Pricing errors
Technical errors
Stock discrepancies
Product-information changes
Website display errors

may occur.

Where an error affects an order or transaction, it will be handled fairly and in accordance with our Terms of Service and applicable consumer law.

We may correct website errors or update information when reasonably necessary.

11. Product Availability

Products displayed on our website are subject to availability.

Placing a product in your shopping basket does not necessarily reserve it.

Where a product becomes unavailable after an order has been submitted, we will handle the affected order in accordance with our Terms of Service.

If we cannot supply a product and payment has already been taken for it, the appropriate refund will be provided.

12. Intellectual Property

Unless otherwise indicated, original content created for Romiley Pets Pantry, including eligible:

Website text
Graphics
Original photographs
Logos
Branding
Layout elements
Promotional material
Other original creative content

may be protected by copyright, trade mark, design, and other applicable intellectual property laws.

You may access the website for normal personal shopping and informational purposes.

Protected material must not be copied, reproduced, republished, commercially exploited, distributed, or represented as another party's work without appropriate permission, except where applicable law permits such use.

13. Third-Party Intellectual Property

Our website may display product names, brand names, trade marks, photographs, packaging, descriptions, or other materials belonging to:

Manufacturers
Suppliers
Distributors
Payment providers
Technology providers
Other third parties

Ownership of third-party intellectual property remains with its respective owner.

The appearance of a third-party brand or product on our website does not transfer ownership of that intellectual property to Romiley Pets Pantry.

14. Copyright Notice

Except where material belongs to another rights holder, original content created by or for Romiley Pets Pantry may be protected by copyright.

Nothing in this notice claims ownership of intellectual property belonging to manufacturers, suppliers, service providers, or other third parties.

15. Trade Marks and Brand Names

Any third-party trade marks, logos, product names, or brand names appearing on this website are used for legitimate identification or commercial purposes where appropriate and remain the property of their respective owners.

References to third-party brands do not necessarily indicate sponsorship, endorsement, partnership, or affiliation unless expressly stated.

16. External Links

Our website may contain links to independent third-party websites or services.

These may include services operated by:

Payment providers
Delivery companies
Manufacturers
Social networks
Technology providers
Other external organisations

We do not control independent third-party websites and are not responsible for their content, availability, security, privacy practices, or terms.

You should review the applicable terms and privacy information of a third-party website before using it or submitting personal information.

17. Website Availability

We aim to keep our website available and functioning correctly.

However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable or experience reduced functionality because of:

Maintenance
Software updates
Technical faults
Hosting problems
Network disruption
Security incidents
Events outside our reasonable control

We may temporarily suspend or restrict access where reasonably necessary for maintenance, security, technical, or legal reasons.

18. Website Security

Users must not misuse this website.

You must not knowingly:

Introduce viruses or malicious software
Attempt unauthorised access
Interfere with website security
Attempt to gain access to restricted systems
Disrupt website operation
Use the website for fraudulent or unlawful purposes

We may take reasonable action to protect our website, customers, business systems, and legal rights where misuse is detected or reasonably suspected.

19. Limitation of Website Information

General information published on this website is provided in connection with our retail business and products.

While we take reasonable care when preparing website content, nothing on this website should be interpreted as excluding responsibilities imposed on us by law.

We do not exclude or limit liability where doing so would be unlawful.

Nothing in this Legal Notice excludes liability that cannot legally be excluded, including where applicable liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Other liability that cannot lawfully be limited or excluded

20. Consumer Rights

Nothing in this Legal Notice, our Terms of Service, or our other policies is intended to remove, restrict, or replace statutory rights available to consumers under applicable UK law.

Products supplied to consumers must comply with applicable legal requirements.

Depending on the circumstances, customers may have rights relating to:

Product quality
Fitness for purpose
Product descriptions
Delivery
Cancellation
Returns
Refunds
Faulty goods

Our voluntary policies operate alongside, rather than instead of, statutory consumer protections.

21. Returns and Refunds

Eligible products may be returned in accordance with our Returns & Refund Policy.

Romiley Pets Pantry currently offers a voluntary 30-day return period for eligible products, subject to the conditions described in that policy.

Separate legal rights may apply to:

Faulty goods
Damaged goods
Incorrect products
Goods that are not as described
Eligible distance-selling cancellations

Please refer to our Returns & Refund Policy for further information.

22. Shipping and Delivery

Information concerning:

Order processing
Delivery locations
Shipping charges
Delivery estimates
Tracking
Lost parcels
Damaged deliveries

is provided in our Shipping & Delivery Policy.

Our current general delivery options for eligible UK orders are:

Economy Shipping
Estimated delivery after dispatch: 5–8 business days
Cost: Free

Standard Shipping
Estimated delivery after dispatch: 3–4 business days
Cost: £15 GBP

Orders are normally processed within 1–3 business days after payment confirmation.

23. Privacy and Personal Information

We take the privacy of customers and website visitors seriously.

Information about how we may collect, use, share, retain, and protect personal information is available in our Privacy Policy.

The Privacy Policy also explains applicable data protection rights and how to contact us regarding personal information.

24. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Depending on their purpose, these technologies may support:

Essential website functionality
Shopping baskets
Checkout
Security
Website preferences
Analytics
Marketing where applicable

Further information about these technologies and your available choices is provided in our Cookie Policy.

25. Third-Party Payment Services

Payments may be processed through independent third-party payment providers.

These providers may operate their own:

Terms of service
Privacy policies
Security procedures
Authentication requirements
Eligibility rules

For example, where Klarna or another independent payment option is made available, eligibility and payment arrangements may also be determined by the relevant provider.

Further information is available in our Payment & Billing Policy and Billing Terms & Conditions.

26. Complaints and Customer Service

If you have a complaint regarding:

An order
A product
Delivery
A payment
A refund
Website content
Customer service
Another matter relating to Romiley Pets Pantry

please contact us in the first instance so that we can review the issue.

Contact details:

Email: contact@RomileyPetsPantry.co.uk
Telephone: +44 161 373 8160

Please provide sufficient information for us to identify the relevant order or issue.

27. Our Website Policies

Use of our website and purchases through Romiley Pets Pantry may also be governed by the following policies:

Terms of Service
Privacy Policy
Cookie Policy
Shipping & Delivery Policy
Returns & Refund Policy
Payment & Billing Policy
Billing Terms & Conditions
Copyright Infringement & DMCA Policy
Frequently Asked Questions

These documents should be read together where relevant.

If any website policy conflicts with a mandatory legal right that cannot be excluded, the applicable legal requirement will prevail.

28. Changes to This Legal Notice

We may update this Legal Notice where reasonably necessary to reflect changes to:

Our business information
Website functionality
Products and services
Contact information
Business practices
Applicable legal or regulatory requirements

The current version will be published on our website.

The Last Updated date at the top of this Legal Notice will be revised when appropriate.

Changes to general website information will not be used to retrospectively remove or reduce contractual or statutory rights relating to an order that has already been accepted.

29. Governing Law

This Legal Notice and use of our website are governed by the laws of England and Wales, subject to mandatory legal protections that may apply to individual consumers.

Nothing in this provision is intended to remove any mandatory jurisdictional rights available to consumers living elsewhere in the United Kingdom.

30. Legal and Business Correspondence

Legal notices and formal correspondence relating to Romiley Pets Pantry may be directed to:

Jessica Ana trading as Romiley Pets Pantry
146 Stockport Rd
Romiley
Stockport SK6 3AN
United Kingdom